Warranty & Guarantee Policy

All products are covered by the official authorized supplier / distributor in Jordan.
The warranty & guarantee policy follows the terms & conditions set directly by the authorized supplier / distributor.
Warranty duration varies based on the product & the supplier policy, with a minimum period of 1 year, 18 months, or 2 years depending on the item.
Some products are not covered by warranty, including non-electronic or non-electric items such as:
- Bags, thermal bottles, books, notebooks, stationery, toys, & electronic gift cards.
- These products are only eligible for exchange or return if they have a manufacturing defect upon first use or do not match the listed specifications, provided clear photo evidence is submitted to customer service.
The warranty covers full maintenance services for eligible products. The customer can send the product either through Cart’s delivery representatives or by visiting an authorized service center.
Warranty does not mean an automatic product exchange or return. If a product cannot be repaired or has a non-repairable defect, it may be exchanged for a new product of the same model & type.
- If the same product is unavailable, an alternative product will be suggested, or the customer may wait for it to be restocked.
Warranty or guarantee does not imply a cash refund under any circumstances. However, a refund is possible only if the product does not match the specifications, has a manufacturing defect, or is damaged upon first use.
- In such cases, the refund will be credited to the customer’s Cart wallet for future purchases.