Shipping & Returns

Same-day delivery is available within Amman.
To receive your order on the same day, it must be placed before 6:00 PM.
We commit to same-day delivery while adhering to the working hours of our suppliers and official brand representatives.
If your order is not delivered on the same day, it will be delivered the following day.
All orders placed after 6:00 PM will be delivered during the next day.

The "Saree’" service offers express delivery within a maximum of 120 minutes from preparation time.
An additional fee of 3 JOD applies for express delivery within Amman.
For other governorates (Irbid, Jerash, Zarqa, Ajloun, Salt, Madaba, Mafraq), an additional 4 JOD fee applies, and delivery will be completed within a maximum of 12 hours on the same day.

Delivery to governorates outside Amman takes a maximum of 24 hours, except on public holidays such as Fridays.
Orders to governorates are fulfilled through a third-party courier service, not our internal delivery team.
Orders placed before 6:00 PM will be processed on the same day, while orders placed after 6:00 PM will be processed the next day and delivered the following day.

At Cart/JoCell, we ensure your right to exchange any purchased product through our app or website, subject to the following terms:

The exchange policy follows the authorized agent’s policy in Jordan.
The exchange period falls under the product’s warranty, which could be one year, one and a half years, or two years, depending on the agent’s policy.
The product must be in good condition with all accessories included (box, charger, cables, etc.). Exchange requests will be denied if any components are missing.
Smart devices (phones, TVs, etc.) cannot be exchanged once opened or used. However, they are covered by the authorized agent’s repair and maintenance policy.
An exchange service fee of 2.5 JOD applies, covering delivery and pickup through third-party delivery partners.
Products damaged due to misuse (liquid exposure, accidental or intentional breakage, torn cables, electrical issues, incorrect voltage usage, or failure to follow safety instructions) are not eligible for exchange.
Customers can exchange any product covered under warranty at any time, following the terms and conditions of both Cart and the authorized agent.
All products include warranty coverage, except stationery, cosmetics, and liquid products, which can only be exchanged if unused and unopened.
Any price difference in the exchanged product will be credited to the customer’s Cart wallet for future purchases.

All products are eligible for return within 7 days of purchase, subject to the following conditions:

Smart devices (phones, TVs, tablets, computers) cannot be returned, except in cases of manufacturing defects, where they will be exchanged for a new product as per the authorized agent’s policy.
A product may be returned if it does not match the listed specifications, provided it is in its original, unopened, and unused condition. Otherwise, it falls under the exchange policy.
Opened or misused products (damaged, broken, or exposed to liquids) cannot be returned.
Upon return, the full order amount will be refunded to the customer’s Cart wallet, with deduction of delivery costs for pickup and return services.