Delivery Within Amman

• Same-day delivery is available within Amman.
• To receive your order on the same day, it must be placed before 6:00 PM.
• We commit to same-day delivery while adhering to the working hours of our suppliers and official brand representatives.
• If your order is not delivered on the same day, it will be delivered the following day.
• All orders placed after 6:00 PM will be delivered the next day.

Express Delivery Service "Sare3’"

• The "Saree’" service offers express delivery within a maximum of 120 minutes from preparation time.
• An additional fee of 3 JOD applies for express delivery within Amman.
• For other governorates (Irbid, Jerash, Zarqa, Ajloun, Salt, Madaba, Mafraq), an additional 4 JOD fee applies, and delivery will be completed within a maximum of 12 hours on the same day.

Delivery to Other Governorates

• Delivery to governorates outside Amman takes a maximum of 24 hours, except on public holidays such as Fridays.
• Orders to governorates are fulfilled through a third-party courier service, not our internal delivery team.
• Orders placed before 6:00 PM will be processed on the same day, while orders placed after 6:00 PM will be processed the next day and delivered the following day.

Exchange Policy

At Cart/JoCell, we ensure your right to exchange any purchased product through our app or website, subject to the following terms:

• The exchange policy follows the authorized agent’s policy in Jordan.
• The exchange period falls under the product’s warranty, which could be one year, one and a half years, or two years, depending on the agent’s policy.
• The product must be in good condition with all accessories included (box, charger, cables, etc.). Exchange requests will be denied if any components are missing.
• Smart devices (phones, TVs, etc.) cannot be exchanged once opened or used. However, they are covered by the authorized agent’s repair and maintenance policy.
• An exchange service fee of 2.5 JOD applies, covering delivery and pickup through third-party delivery partners.
• Products damaged due to misuse (liquid exposure, accidental or intentional breakage, torn cables, electrical issues, incorrect voltage usage, or failure to follow safety instructions) are not eligible for exchange.
• Customers can exchange any product covered under warranty at any time, following the terms and conditions of both Cart and the authorized agent.
• All products include warranty coverage, except stationery, cosmetics, and liquid products, which can only be exchanged if unused and unopened.
• Any price difference in the exchanged product will be credited to the customer’s Cart wallet for future purchases.

Return Policy

All products are eligible for return within 7 days of purchase, subject to the following conditions:

• Smart devices (phones, TVs, tablets, computers) cannot be returned, except in cases of manufacturing defects, where they will be exchanged for a new product as per the authorized agent’s policy.
• A product may be returned if it does not match the listed specifications, provided it is in its original, unopened, and unused condition. Otherwise, it falls under the exchange policy.
• Opened or misused products (damaged, broken, or exposed to liquids) cannot be returned.
• Upon return, the full order amount will be refunded to the customer’s Cart wallet, with deduction of delivery costs for pickup and return services.

Warranty & Guarantee Policy

• All products are covered by the official authorized supplier / distributor in Jordan.
• The warranty & guarantee policy follows the terms & conditions set directly by the authorized supplier / distributor.
• Warranty duration varies based on the product & the supplier policy, with a minimum period of 1 year, 18 months, or 2 years depending on the item.
• Some products are not covered by warranty, including non-electronic or non-electric items such as:
  • Bags, thermal bottles, books, notebooks, stationery, toys, & electronic gift cards.
  • These products are only eligible for exchange or return if they have a manufacturing defect upon first use or do not match the listed specifications, provided clear photo evidence is submitted to customer service.
• The warranty covers full maintenance services for eligible products. The customer can send the product either through Cart’s delivery representatives or by visiting an authorized service center.
• Warranty does not mean an automatic product exchange or return. If a product cannot be repaired or has a non-repairable defect, it may be exchanged for a new product of the same model & type.
  • If the same product is unavailable, an alternative product will be suggested, or the customer may wait for it to be restocked.
• Warranty or guarantee does not imply a cash refund under any circumstances. However, a refund is possible only if the product does not match the specifications, has a manufacturing defect, or is damaged upon first use.
  • In such cases, the refund will be credited to the customer’s Cart wallet for future purchases.